Terms of Service

1. Acceptance of Terms

Welcome to Iris, an AI-powered virtual receptionist service operated by DotFun, LLC, a Texas limited liability company ("Company," "we," "us," or "our"). By accessing or using our website, applications, and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms").

Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Iris provides an AI-powered virtual receptionist that answers phone calls and handles SMS messages on behalf of your business. The Service includes:

• Automated call handling and response using artificial intelligence

• Inbound SMS handling and automated text message responses

• Call recording and transcription

• Lead capture and information collection from callers

• Appointment scheduling and calendar integration

• Knowledge base creation through automated website scraping and document uploads (PDF, DOCX, TXT, and other supported formats, up to 20 MB per file)

• CRM integration (including GoHighLevel and other supported platforms)

• Call history, lead management, and analytics dashboard

• Self-service onboarding wizard for configuring your AI receptionist

Multi-Agent Architecture: The Service may use multiple specialized AI agents (including an orchestrator agent and specialist sub-agents) to handle different aspects of a call, such as scheduling, sales inquiries, or general support. These agents work together to provide a seamless caller experience and operate under the same terms and disclaimers described herein.

Website Scraping: As part of onboarding and ongoing knowledge base maintenance, the Service may scrape publicly available content from your business website to generate and update your AI receptionist's knowledge base. By providing your website URL, you consent to this scraping and represent that you have the right to authorize it.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorized access

Each account is limited to one organization. You may not share account credentials or allow others to access your account.

4. Subscription Plans and Billing

Pricing: The Service is offered through tiered subscription plans with varying features and usage limits. Current pricing is available on our website.

Payment Processing: Payments are processed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis (monthly or annually, depending on your plan).

Automatic Renewal: All subscription plans automatically renew at the end of each billing period (monthly or annually) at the then-current rate unless you cancel before the renewal date. You will be charged the applicable subscription fee on each renewal date until you cancel. You can cancel at any time from your Subscription Management page or through the Stripe billing portal, and cancellation will take effect at the end of your current billing period.

Usage-Based Fees: Some plans may include usage-based fees for call minutes, SMS messages, or other services beyond your plan's allocation.

Taxes: You are responsible for all applicable taxes. Prices may not include taxes unless otherwise stated.

Price Changes: We may change our prices with 30 days' prior notice. Continued use after the price change constitutes acceptance of the new price.

Failed Payments: If payment fails, we may suspend access to the Service until payment is received. We will attempt to notify you of payment issues.

5. Free Trials

We may offer free trial periods. At the end of a trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. Trial terms, duration, and eligibility are determined at our sole discretion.

6. Cancellation and Refunds

Monthly Plans: You may cancel your subscription at any time. Cancellation will be effective at the end of your current billing period. No partial refunds are provided for unused portions of the billing period.

Annual Plans: Annual subscriptions may be cancelled at any time, but refunds are only available within the first 30 days of the initial subscription or renewal. After 30 days, no refunds will be provided.

Data Export: Upon cancellation, you have 30 days to export your data. After this period, your data may be deleted in accordance with our data retention policy.

7. Acceptable Use Policy

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference.

Summary of prohibited uses: You may not use the Service for impersonation, deception, illegal telemarketing or robocalling, TCPA violations, harassment, hate speech, professional advice without proper disclaimers, reverse engineering, or attempting to bypass service limits.

8. AI Service Disclaimers

• The AI may misunderstand callers, provide incorrect information, or fail to handle complex requests

• AI responses do not constitute professional, legal, medical, financial, or other specialized advice

• You are responsible for monitoring call recordings and correcting any errors

• We do not guarantee the AI will perform perfectly or be available 100% of the time

Customer Configuration Responsibility: You acknowledge that the AI receptionist's behavior is substantially determined by the information and settings you provide, including but not limited to business information, knowledge base content, personality settings, call handling rules, greeting scripts, and behavioral parameters (collectively, "Customer Configuration"). Because you control the Customer Configuration, you are solely responsible for all outputs, statements, representations, and actions generated by the AI receptionist that arise from or are influenced by your Customer Configuration.

Third-Party Interactions: You bear sole responsibility for any reliance placed by callers, their representatives, regulatory authorities, or any other third parties on statements made by the AI receptionist during calls handled on your behalf. Your indemnification obligations under Section 14 of these Terms expressly extend to all such third-party claims.

Duty to Monitor and Correct: You have a continuing obligation to regularly review call recordings and transcripts generated by the Service and to promptly correct any errors, inaccuracies, or inappropriate responses in your Customer Configuration. Your continued use of the Service after discovering or being notified of errors in AI-generated output constitutes your assumption of the risk associated with such errors.

Acknowledgment: By using the Service, you acknowledge and accept full responsibility for the AI receptionist's interactions with callers. You agree that the disclaimers and limitations set forth in this Section 8 are a material inducement for the pricing at which the Service is offered and constitute an essential element of the agreement between the parties. These disclaimers apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and shall survive the termination or expiration of these Terms.

9. Call Recording Compliance

Customer Responsibility: You are responsible for ensuring that your use of call recording features complies with all applicable laws, including two-party consent requirements in certain states.

Two-Party Consent States: The following states require all parties to consent to call recording: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington. Our AI provides disclosure at the start of calls, but you should verify this meets your compliance requirements.

We provide tools for call disclosure, but you bear ultimate responsibility for compliance with applicable recording laws.

10. Intellectual Property

Our Intellectual Property: The Service, including all software, AI models, prompt templates, designs, trademarks, and content created by us, is owned by DotFun, LLC and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service.

Your Content: You retain ownership of all content you provide to the Service, including business information, knowledge base content, uploaded documents (PDF, DOCX, TXT, and other formats), and materials scraped from your website with your authorization. You grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit your content solely to provide and improve the Service.

Uploaded Documents and Knowledge Base: Documents you upload during onboarding or through the dashboard are processed to build your AI receptionist's knowledge base. You represent and warrant that you have all necessary rights to upload and authorize processing of such documents. We store uploaded content in accordance with our data retention policy and delete it upon account termination (subject to the 30-day export window described in Section 6).

AI-Generated Output: Responses generated by the AI during calls are considered part of the Service. You may use call recordings and transcripts for your business purposes. We may use de-identified, aggregated data derived from AI interactions to improve the Service, as described in our Privacy Policy.

Third-Party Trademarks: Google, Google Calendar, Google Maps, and Google OAuth are trademarks of Google LLC. All other trademarks, service marks, and trade names referenced in the Service are the property of their respective owners. Use of these names does not imply endorsement by or affiliation with the trademark holders.

11. Third-Party Services

The Service relies on and integrates with third-party services to deliver its core functionality. Key third-party services include:

• ElevenLabs: AI voice synthesis, conversational agents, call recording storage, and transcription

• Twilio: Telephony infrastructure, phone number provisioning, call routing, and SMS delivery

• Anthropic (Claude): Natural language processing for prompt generation and business data analysis

• Stripe: Payment processing and subscription management

• Google: OAuth authentication, Calendar integration for appointment scheduling, and Maps/Places for business enrichment

• Supabase: Database hosting and user authentication infrastructure

• Sentry: Error monitoring and performance tracking (with sensitive field redaction)

• GoHighLevel and other CRM platforms: CRM integration for lead syncing, workflow automation, and waitlist contact management

• Cloudflare: Bot protection (Turnstile) on public-facing forms such as the waitlist signup and contact forms

Your use of features that rely on third-party services is subject to those services' respective terms and privacy policies. We are not responsible for the availability, accuracy, or functionality of third-party services. Outages or issues with third-party services may affect features of the Service, and such outages are excluded from our uptime commitment in Section 12.

We may add, remove, or replace third-party service providers at our discretion, provided that such changes do not materially reduce the core functionality of the Service. We will update our Privacy Policy to reflect changes in subprocessors.

12. Service Availability

Target Uptime: We target 99.9% uptime for the Service, excluding scheduled maintenance and circumstances beyond our reasonable control.

Exclusions: Service availability excludes: scheduled maintenance, third-party service outages (telecommunications providers, cloud infrastructure), force majeure events, and issues caused by your equipment or network.

We do not currently offer service level credits for downtime.

13. Limitation of Liability

As used in this Section 13, "DotFun Parties" means DotFun, LLC and its members, managers, officers, directors, employees, contractors, agents, successors, and assigns, individually and collectively.

Exclusive Remedy: Your sole and exclusive remedy for any claims arising out of or relating to the Service or these Terms shall be limited to the remedies expressly set forth in these Terms. The limitations, exclusions, and disclaimers in this Section 13 apply to the maximum extent permitted by applicable law, even if any remedy fails of its essential purpose.

Essential Basis of the Bargain: You acknowledge that the limitations of liability and disclaimers set forth in this Section 13 and in Section 8 reflect a fair and reasonable allocation of risk between the parties, and that such limitations and disclaimers form an essential basis of the bargain between you and DotFun, LLC. The Service would not be provided to you at the current pricing without these limitations. These provisions shall apply to the fullest extent permitted by applicable law and shall survive the termination or expiration of these Terms.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you. In such jurisdictions, the liability of the DotFun Parties shall be limited to the greatest extent permitted by applicable law.

14. Indemnification

Your Indemnification: You agree to indemnify, defend, and hold harmless DotFun, LLC and each of its members, managers, officers, directors, employees, contractors, agents, successors, and assigns (the "DotFun Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees, court costs, and expert witness fees) arising out of or related to:

• Your violation of these Terms, the Acceptable Use Policy, or the Privacy Policy

• Claims by callers, their representatives, or any third parties related to your use of the Service, including claims arising from AI-generated statements or actions

• Violations of the TCPA, CAN-SPAM Act, state telemarketing laws, Do-Not-Call regulations, call recording consent laws, or any other telecommunications regulations, whether related to voice calls or SMS/text messages

• Content you provide to the Service, including your knowledge base, uploaded documents, business information, and Customer Configuration

• Your violation of any applicable laws, regulations, or third-party rights (including intellectual property, privacy, and publicity rights)

• Any regulatory investigation, enforcement action, or penalty arising from your use of the Service

Your indemnification obligations are not limited by the liability cap in Section 13 and shall survive the termination or expiration of these Terms.

Our Indemnification: We will indemnify you against third-party claims that the Service itself (excluding your Customer Configuration and content) infringes any valid U.S. patent or copyright, provided that: (a) you give us prompt written notice of the claim; (b) you grant us sole control over the defense and settlement; and (c) you cooperate with us in the defense. Our indemnification obligations shall not exceed the amounts paid by you during the twelve (12) months preceding the claim.

15. Assumption of Risk

You expressly acknowledge and agree that the use of AI-powered telephony services involves inherent risks that cannot be entirely eliminated, including but not limited to: AI misinterpretation of caller intent, generation of incorrect or inappropriate responses, service interruptions caused by telecommunications infrastructure failures, and potential regulatory exposure related to call recording and automated communications. You voluntarily assume all such risks and agree that the DotFun Parties (as defined in Section 13) shall not be liable for any damages arising from these inherent risks.

16. Compliance with Laws

You are solely responsible for ensuring that your use of the Service complies with all applicable federal, state, local, and international laws, regulations, and industry standards, including but not limited to: the Telephone Consumer Protection Act (TCPA), state telemarketing and auto-dialer laws, call recording consent requirements, the CAN-SPAM Act, applicable state anti-spam laws, consumer protection laws, and any industry-specific regulations governing your business (such as HIPAA, GLBA, or state insurance regulations). DotFun provides tools to assist with compliance but does not guarantee compliance and bears no liability for your failure to comply with applicable laws.

17. Dispute Resolution (Binding Arbitration)

Informal Resolution: Before initiating arbitration, you agree to contact us at connect@dotfun.co and attempt to resolve any dispute informally for at least 30 days.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.

Location: Arbitration shall take place in Texas or via video conference, at your option.

Class Action Waiver: YOU AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in class actions against DotFun, LLC.

No Opt-Out: There is no opt-out provision for arbitration. By using the Service, you agree to this arbitration provision.

Small Claims Exception: Either party may bring an individual action in small claims court for disputes within the court's jurisdiction.

Waiver of Jury Trial: TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND DOTFUN, LLC EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY CLAIM OR DISPUTE ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE, INCLUDING ANY CLAIMS THAT ARE NOT SUBJECT TO ARBITRATION UNDER THIS SECTION (SUCH AS SMALL CLAIMS COURT ACTIONS OR CLAIMS FOR INJUNCTIVE RELIEF).

18. Termination

Termination by You: You may terminate your account at any time through your account settings or by contacting support.

Termination by Us: We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, engage in prohibited activities, fail to pay, or if required by law.

Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your data after the data export window (30 days).

Survival: Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, and general provisions shall survive termination.

19. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions or orders, labor disputes, power or telecommunications failures, Internet service provider failures, third-party service outages (including ElevenLabs, Twilio, and other infrastructure providers), cyberattacks, DDoS attacks, fire, flood, earthquake, or other catastrophic events ("Force Majeure Events").

The affected party shall use commercially reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance as soon as practicable. If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate these Terms upon written notice.

20. Modifications to Service

Right to Modify: We reserve the right to modify, update, or discontinue any feature or functionality of the Service at any time, with or without notice. This includes changes to AI models, voice options, third-party integrations, dashboard features, and API capabilities.

Material Changes: For changes that materially reduce the core functionality of the Service (call handling, recording, scheduling, or analytics), we will provide at least 30 days' prior notice via email or in-app notification.

Continued Use: Your continued use of the Service after any modifications constitutes acceptance of the modified Service. If you do not agree with a material change, you may cancel your subscription in accordance with Section 6.

21. Notices

Notices to You: We may send notices to you via: (a) the email address associated with your account; (b) in-app notifications within the Iris dashboard; or (c) posting on our website. Notices sent by email are deemed received on the date sent. Notices posted on the website are deemed effective upon posting.

Notices to Us: Notices to DotFun, LLC should be sent to connect@dotfun.co. Notices are deemed received when actually received by us.

You are responsible for keeping your account email address current. Failure to receive a notice due to an outdated email address does not invalidate the notice.

22. General Provisions

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Entire Agreement: These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and DotFun, LLC regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by DotFun, LLC. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Assignment: You may not assign or transfer these Terms or any rights hereunder without our prior written consent. Any attempted assignment without consent is void. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.

No Third-Party Beneficiaries: These Terms are solely for the benefit of DotFun, LLC and you (and your authorized users within your organization). Nothing in these Terms is intended to or shall confer any rights, benefits, or remedies upon any third party, including callers, end users of your business, or any other person who interacts with the AI receptionist. No third party may enforce any provision of these Terms.

Relationship of the Parties: The relationship between you and DotFun, LLC is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between the parties. Neither party has the authority to bind the other or incur obligations on the other's behalf. The AI receptionist acts as a tool provided to you and does not act as an agent, employee, or representative of DotFun, LLC.

Cumulative Remedies: All rights and remedies provided in these Terms are cumulative and not exclusive of any other rights or remedies available at law or in equity, except as expressly limited by these Terms.

Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.

Contact: Questions about these Terms should be directed to connect@dotfun.co.